Client Name / Date :
Make / Model / Svc Tag #:
Windows Functions:
- Add / Remove Programs (remove problem apps)
- Windows Components (disable un-used items)
- Device Manager (HWiNFO32 Link) (Driver Agent Link)
- Display Settings (plain desktop / screen saver lock etc...)
- BIOS Video Setting on Max (based on available memory)
- Virtual Memory (set managed by system)
- Network Settings (turn off all file sharing)
- Task Bar Cleared (quick launch ok)
- Check Disk (verify file system is working)
- System Restore Disabled & Renabled
- Internet Explorer Reset (IE 7 Link) (IE 8 Link)
- Task Manager Processes Before / After
- Disk Configuration and Usage Before / After
- Windows Updates (custom all Windows Search)
- Microsoft Updates (auto updates on, 3am daily)
Hardware Maintenance:
- RAM Test (on-board) & MHDD remap Maint#________
- Internal Cleaning - critical to smooth running
(internal case, components, fans, extensive cleaning required)
- External Cleaning - verify exterior is very clean
(laptop keyboards/screens, desktop/laptop cases etc...)
- Hardware Testing - verify all hardware is working
(Audio, USB, DVD/CD, Modem, NIC, Wireless etc...)
General Applications:
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Technical / Maintenance Related Notes:
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Startup Assessment:
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Standard Bootup: Slow - Virus - Hardware - W/N Boot
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Safe Mode Bootup: Slow - Virus - Hardware - W/N Boot
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Programs In Use / Original CDs Available:
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Windows Installation CDs
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Microsoft Office: In Use / CDs
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Microsoft Outlook: In Use / CDs
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Outlook Express: In Use
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Quickbooks / Quicken / Turbotax: In Use / CDs
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Anti-virus / malware: Type / License Expires / Install AVG?
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Printers: Make / Model / CDs
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Data Files / Locations:
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MyDocuments
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Desktop
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C:\
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QBooks / Quicken / Turbot Tax etc...
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Invoice Items -- Authorization Notes:
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Summary Notes:
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Computer Checkup - Customer Name
Summary Solution and / or Call for Approval
Hardware Related Issues:
Software Related Issues:
Option 1 - Recommendation Solution:
Option 2 - Possibly Used / Less Expensive Solution:
Option 3 - Minimum Cost (work performed to this point):
Service Manager Review / Notes:
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